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Statement on the reopening of hollywood casino aurora
Hollywood Casino Aurora is thrilled to welcome you back once again. We are continuing to follow all CDC and IDPH guideline to provide you with a safe and fun gaming experience. We continue with our enhanced cleaning protocols, we have sanitizing stations located through out the casino for you to use, please observe social distancing, and thank you for wearing your mask.
Social Distancing:
- Casino Hours: 8 a.m. – 11 p.m., daily
- We will have limited capacity on our gaming floor.
- The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
- The number of slot machines and seats at tables games available will be limited.
- There will be no large drawings, tournaments, or special events.
- During Tier 1 Mitigation Measures outlets will have limited seating available for indoor dining. No bar service will be available, water and limited soft drinks will be available. Alcohol may be consumed within Take Two, VIP Lounge and Fairbanks Steakhouse.
- Take Two will be available for take-out and socially distanced indoor dining from 11 a.m. – 10 p.m. daily. Food may not be consumed at your game.
Health & Safety
- Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Guests are required wear face masks to enter and throughout the duration of their visit.
- Slot machines will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
Casino
The casino is open 8 a.m. – 11 p.m.
Slot machines are configured to meet social distancing requirements.
Table games have a maximum occupancy based on type of game.
The Poker Room will remain closed at this time.
The Sportsbook is now open!
Guests are required wear face masks to enter and throughout the duration of their visit.
Promotions
There are no promotions currently scheduled. Please check back often for updates.
Dining
During Tier 1 Mitigation Measures outlets will have limited seating available for indoor dining. No bar service will be available, water and limited soft drinks will be available. Alcohol may be consumed within Take Two, VIP Lounge and Fairbanks Steakhouse.
Other Amenities
Coat Check: Will remain closed at this time.
Hollywood Casino Play4fun Slots
Valet: Will remain closed at this time.
Casino
Hollywood Casino Aurora has reopened.
Casino Hours:
Everyday, 8 a.m. – 11 p.m.
Due to Region 8 Mitigation measures and in accordance with IDPH and Illinois Gaming Board Guidelines our casino will operate under temporary hours opening at 8am and closing at 11pm. We will continue to deep clean while we are closed. Our casino floor will continue with strict procedures in place for the safety of our guests and Team Members. Sanitizer stations have been installed on the casino floor and are readily available throughout the facility. Guests who have COVID-19 symptoms such as cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell please stay home.
Dining and Nightlife
Hollywood Casino Play4fun Code
During Tier 1 Mitigation limited indoor dining options are available.
Take Two will be available for dine in and take-out.
Fairbanks Steakhouse will be available for dine in beginning February 4, 2021. No food may be consumed at your game.
General
Will I need to wear a mask at Hollywood Casino Aurora?
Yes, masks are required for all guests and must be worn during your entire visit. Hollywood Casino Aurora will not supply masks.
Do I have to wear a mask if I have a medical condition?
Yes, masks are required for all guests and must be worn during your entire visit.
What should I expect upon entry?
Guests will be required to self-screen for Covid related symptoms and risks, briefly remove masks at turnstiles for identification and must be able to present a valid ID to enter the property if asked by security, as we check ID's for guests that appear 30 years of age or younger. (approved ID’s consist valid Driver’s License, Passport, or Military ID)
Military ID must be accompanied by a state issued ID.
How will I enter Hollywood Casino Aurora?
Valet parking will be closed. The Parking Garage on the corner of Galena and River will be open and remains Free to all mychoice Card Holders. West Boarding parking and Entrance will be open and available for use as well. Owners Club and Elite members will have special lines marked at both the Main Entrance and West Boarding.
Will coat check be available?
Coat check will remain closed at this time.
Will my tier benefits be extended?
The 2020 Earning Period has been extended as well. Guests can earn tier points from January 1st, 2020 to April 30th, 2021.
What has happened to my previous offers and promotions?
All promotions and offers are expired. We are currently sending new offers.
Will I be able to play table games?
Yes, seating has been modified to promote social distancing on all table games. We are currently offering Blackjack and Roulette. No food or drink is permitted while at a Table Game. Masks are mandatory at all Table Games. Poker is currently unavailable.
Will there be handicap parking available?
Handicap parking is available at the West Boarding parking lot. The Parking Garage does offer handicap parking however the public walkway between the garage and the casino has stairs and is not wheelchair accessible. Our guests requiring wheelchair access are encouraged to use our West Boarding Entrance or be dropped off at the Handicap Valet or West Boarding Entrance however cars will not be permitted to stay there.
Will wheelchairs be available?
No, wheelchairs are not available at this time.
Will the Sportsbook be open?
The Sportsbook at Hollywood Casino Aurora is now open!
Am I able to park Valet?
Currently valet parking remains closed but West Boarding will be open on a daily basis until further notice.
All Month Long
Guests who sign up for the mychoice® program and provide a valid email address will receive $20 Free SlotPlay®. PLUS, the chance to win BONUS Free SlotPlay between $5 – $1,000!
How do i win?
Fridays & Saturdays
2 p.m., 4 p.m., 6 p.m. & 8 p.m.
The more numbers you match, the more Free SlotPlay® you win! Match all six and win $100,000 CASH!
Match 2: $25 Free SlotPlay
Match 3: $100 Free SlotPlay
Match 4: $500 Free SlotPlay
Match 5: $1,000 Free SlotPlay
Match 6: $100,000 Cash
If you matched two or more numbers, you will have one hour from the time we call the winning numbers to claim your prize at any kiosk.
how do i get my complimentary set of numbers?
If you did not receive a set of numbers in the mail, then swipe your mychoice® card at any Promotions Kiosk on a Friday or Saturday in February between noon and 7:45 p.m. to select your set of six numbers.
Once you receive your set of six numbers, you will use the same set of numbers for the entire month.
how do i earn additional numbers?
Earn and redeem on Mondays in February!
Earn 300 tier points from 5 a.m. – 9:59 p.m. to receive a bonus set of numbers. You may earn up to two bonus sets every Monday in February.
After you earn 300 tier points on Monday, you will need to swipe at any kiosk that same day to redeem your bonus set.
The bonus set(s) you earn will only be valid the following Friday and Saturday.
February 25 5pm-8:30PM
Current Cash Jackpot: $20,000
Thirty-four winners will be selected to win a share of $5,400 Free SlotPlay®/ Free Bet or a spot in the finale for a chance to pick the jackpot envelope out of the drawing drum.
Every month the jackpot is not won, it will increase by $10,000!
Have you activated your mychoice.com account?
Your mychoice.com account not only gives you access to your account anytime, anywhere, but also enrolls you for exclusive email offers.
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Already have a mychoice.com account? Login and go to Account Details to make sure we have your most current email address.
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